1. Why is Nham24 moving into the Grab app?
As part of a strategic shift to provide enhanced and seamless services, support and user experience, Nham24 has decided to move home into the Grab app. This means the Nham24 standalone app will discontinue the services after 30 June 2025. Grab is committed to making the transition as smooth as possible. Your business will be onboarded to the Grab platform to ensure continuity in serving customers.
2. When exactly will Nham24 standalone app move into the Grab app?
The Nham24 standalone app will officially move into Grab’s superapp on 1 July 2025.
3. How will this affect me as a merchant?
After the migration, you will no longer receive orders through the Nham24 standalone app. Grab will ensure that you are integrated into its platform to continue serving customers and receiving orders through Grab’s services. We are committed to making sure the transition is as smooth as possible for you.
4. Will my business continue to be available for Grab customers?
Yes, Grab is committed to making the transition as smooth as possible. Your business will be onboarded to the Grab platform to ensure continuity in serving customers.
5. How do I transition from Nham24 to Grab?
Our team will guide you through the entire transition process, including how to set up your business on the Grab platform. We will ensure you have the necessary support and training during the migration process.
6. Will there be any changes to the fees or commissions once I join Grab?
Your commission will stay the same. We will provide you with further details on any changes as you make the switch, ensuring a smooth and transparent process for all partners.
7. What if I have technical or support questions during the transition?
Our support team will be available to assist you with any questions or concerns. We will offer dedicated resources to help you move smoothly from Nham24 to Grab.
8. Will my customer base from Nham24 be transferred to Grab?
Yes, your customers will be able to continue ordering from you on Grab. Your business will be listed on the Grab platform, and we will help notify your existing customer base of the new process.
9. How can I get more information or updates about this change?
You will receive regular updates about the transition to Grab, and our support team will be available to answer any questions.